Privacy Policy

At Victoria Baths your personal privacy is important to us. This policy sets out the collection, use, management, storage, and protection of your personal data and information. Any data collected is used to support our communication with you and to keep you informed about areas of Victoria Baths that you have registered an interest in, or have received a service from. We won’t do anything outside of these areas or unexpected with your information.

We collect data in order to give you the best service and experience, you do not have to share information with us, but when you do we will follow this policy and you are able to get information on the data you have shared with us. You can contact us by:

How we collect personal information

We understand the importance of data security and privacy, we comply with the requirements of the General Data Protection Regulation and Data Protection Act 2018.

Victoria Baths may collect information from you in several ways. Most of the information we collect comes directly from you and with your consent when you sign up for our newsletter, buy an event ticket, hire our spaces, donate, or join our membership schemes. We also gather some information when you visit our website, engage in a survey with us or email us with feedback.

We will collect your data when:

• You buy event tickets or purchase a service with us, such as venue hire or booking a tour
• You request to join our newsletters
• You participate in volunteering or a project
• You become a member or Friend of Victoria Baths
• You make a donation

We will always make it clear what data we are collecting. Sometimes we may be given your information from third parties, such as other organisations, third-party events, and service providers who have asked your permission to share your data.

If your data is provided to us by another person because they feel you may be interested in our work (for example a recommendation by a friend) or from a publicly accessible source (such as a website), we will contact you to tell you where we obtained the information.

The following data and information may also be collected automatically when you visit our website:

• IP address
• Referring website
• Web browser and device
• Cookies
• Time and date
• Web pages visited
• Geographical location

Depending on your personal privacy settings you may give us permission to access information from your social media apps. Within this website, you may also find links to ticketing sites, websites, and event information from our third-party collaborators, these sites and organisations will have their own Privacy Policies available to view or request, for information on getting these details email

Contact forms

Data submitted via forms on this site are stored securely. The data will only be used for the stated purpose of the form.


You can read our cookie policy here, as well as manage your cookie preferences.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we retain your data?

We will keep your data for as long as is necessary to provide a public service to you. You can unsubscribe from receiving information from us at any time, or request to see what data is stored with us by contacting


We use google analytics to analyse footfall on the site. You can read more about Google Analytics and Privacy here.

Who do we share your data with?

If you request a password reset, your IP address will be included in the reset email. We utilise third-party software to share information via data collected through our contact information forms. Tools may be used to help us improve the effectiveness of our communications with you, including tracking whether the emails we send are opened and which links are clicked within a message.

What rights do you have over your data?

If you have completed a form, made a transaction, or have left comments using this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Contact

Further Information

Our website,, is owned by the Victoria Baths Trust (registered charity number 1026351.

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